Since November 2019, new patients at Punggol Polyclinic have been able to register themselves by using the SingPass Mobile app. A pilot initiative previously exclusive to that polyclinic, the new registration process was met with great success reducing patient registration time from an average 6 minutes to 3 minutes. By streamlining the registration process, the polyclinic was able to also alleviate crowding — an especially crucial benefit during this pandemic period.
“We understand the need to minimise physical touchpoints for patients visiting healthcare facilities during the COVID-19 period,” said Mr Kwok Quek Sin, Senior Director, National Digital Identity, GovTech.
Mr Kwok also added “SingHealth Polyclinics’ integration of Verify with SingPass offers a secure and contactless identification process for patients to register at the clinics.
“By expanding this digital service to all SingHealth polyclinics, we hope to do our part to provide a seamless registration experience for patients and healthcare staff and keep them safe from Covid-19.”